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Communications – 911 FAQs

What is an emergency?

An emergency is any occurrence that requires the immediate dispatch of Police, Fire and Medical Services.

What type of incidents should be reported to 911?

Any incident that threatens health, life or property should be reported to 911. Crimes that are in progress, threatened or have already occurred as well as fires or medical problems requiring emergency assistance are some examples.

What kind of training does the 911 staff have?

The Rockdale County E911 Communications Center is staffed by state-certified telecommunicators who are also trained in Emergency Medical Dispatch (EMD) and CPR. EMD is an international certification that helps our telecommunicators better assist the citizens of Rockdale County by providing pre-arrival medical instructions until an ambulance or fire personnel arrives on scene.

Communications – 911

“Effective and Efficient Public Service”

The Rockdale County E911 Communications Center receives and dispatches emergency and non-emergency calls for sheriff, fire, and emergency medical services. The E911 Communications Center is staffed by state-certified communications officers who are trained to answer and process 911 and other emergency telephone calls and dispatch public safety responders using state-of-the-art communications equipment. These communications officers are also trained to correspond with communication-impaired callers using TDD technology. We are also able to converse with people with language barriers by using the AT&T Language Line.

Mission:

The Mission and the Rockdale County E-911 Center is to serve as the critical link between our citizens and public safety providers with the highest level of integrity. We are dedicated to supporting all public safety departments in their quest of protecting life, saving property and assisting the public. Our standard is excellence, and our model of success is teamwork.

Values:

Our values are reflected in our day-to-day operations. The personal and professional commitment in how we provide communications knowledge and skills is based upon our pride in the department and our chosen profession. It is our pride which separates excellence from mediocrity. Our values for excellence in public service are:

RESPONSIBILITY – We are dependable and reliable in our profession being accountable for our words and actions.

INTEGRITY – We value our citizens and co-workers by always providing honest and fair treatment.

TEAMWORK – We support and encourage others as we work towards our common goal; recognizing individual skill level and knowledge making the most of everyone’s talents, contributions and differences.

RESPECT – We believe all people have value and we show consideration for all persons with whom we have contact – our citizens and fellow employees.

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